Frequently Asked Questions

What is Your Refund & Return Policy

Please choose carefully as we only issue a refund if the items you received are damaged, faulty, or we sent the wrong item.

We have a 14 day return policy, which means you have 14 days from the date of receiving your item to request a return.

Please contact us within 7 days with your order number and email address via the 'Request a Return' online form at the bottom of our Home Page.

(Please take photos on immediate receipt of goods of the faults, and keep all original tags, and packaging.)

We will send a shipping label for return of the goods, and once received, will issue the refund to your original payment method.


Can I Exchange an Item?

Not 100% happy with your order? Ordered the wrong size?

Fill in the 'Request a Return' online form at bottom of our Home Page and enter your Order Number and email address.  You will be emailed in return of status, and address to return items to.  

Return them within 14 days of receiving the return email. Shipping is customer cost.  Once received and checked items are in their original new condition with all original tags and packaging, a Credit Note will be issued.


What Sizing Do You Use?

Each garment has its own Size Guide, please compare with your own measurements.  As you see below Sizes vary between countries.

Please do not purchase by your usual XL size.  Choose your garment by your Bust, Waist, Hip, measurements eg, 38" Bust, 35" Waist, 40" Hip.

If you're still unsure reach out to us, we can help you choose the right size.

Standard EU Sizing 2XS
France 34 36 38 40 42 44 46 48 50 52
Italy 38 40 42 44 46 48 50 52 54 56
UK 4 6 8 10 12 14 16 18 20 22
USA 2 4 6 8 10 12 14 16 18 20
Asia XS S M L XL 2XL 3XL 4XL 5XL 6XL


How Long is Your Shipping?

We offer Free Shipping at standard shipping rates.  Depending on your location, this can take up to 2-3 weeks.  However we always do our best to get your items to you as quickly as possible.

Please be patient as due to the worldwide Covid crisis, the shipping industry has been affected.

Please let us know before you purchase if you urgently need an item.  We can offer Express shipping at an extra cost.

What Do I Do If The Item I Am Looking for Is No Longer Available?

Our most popular items do tend to sell out quickly.  If you’ve seen something you love, our recommendation is to purchase, or risk missing out as there is no guarantee the item you’re after will be restocked.

Seasonal items are typically not restocked, but we may receive a return that would make the item available again. We have no way to predict this, so we would encourage you to check back frequently.

Please email us at for further assistance.

Why is the color of the product on the website picture different to the product?

We try our best to ensure the color in the image is an accurate representation of the color of the product, but it can appear slightly different depending on the screen you are viewing it on.

What Forms of Payments do you accept?

We accept VISA, MasterCard, Amex, Shop Pay, Apple Pay, Google Pay, PayPal.

Your card/account will be debited immediately.

Please note the transaction will appear on your statement as HER Plus Size by Ench.

What Currency do you Use?

All prices have a default display in US Dollars.

You can change currency by selecting your country's site on the dropdown menu. 

How Does PayPal Work?

PayPal is used to securely send payments over the internet. It  is incredibly safe and committed to protecting the privacy of its users.

PayPal’s fraud prevention team is constantly developing the latest technology to keep your money and personal information safe.

When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online.

When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers.

How Secure is my Credit Card and Personal Details?

Your security while shopping online with HER Plus Size by Ench is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

What Countries do you ship to?

Her Plus Size by Ench currently ships only to the US, and Canada.

For all shipping related queries, please refer to our Shipping Policy.


Why is my Discount code not working?

The majority of our promotions are only applicable to full-priced items. However contact us if you're unsure.

Who do I contact if there is a Problem with my Order?

If you've received the wrong item, or your item is long overdue, or any other reason, the best and fastest way to contact us is by "Track My Order" on our homepage or email,