Frequently Asked Questions

What's Your Refund Policy? 

If the items you received are damaged, faulty, or we sent the wrong item, we will issue you a credit note, or refund. Please contact us within 7 days with your order number via the 'Request a Return' online form at the bottom of our Home Page.

(Please take photos on immediate receipt of goods of the faults, and keep all original tags, and packaging.)

We are happy to replace or refund your items within 30 days of the date you received your order.

Contact us within 7 days of receipt by email so we can send you return address and a return shipping label.


Can I Exchange an Item?

Not 100% happy with your order? Ordered the wrong size? Fill in the 'Request a Return' online form at bottom of our Home Page and enter your Order Number. Return your items within 30 days of you receiving them so we can begin the exchange process. Shipping is customer cost. Contact us first for return address  

What Sizing Do You Use?

Each garment should have its own Size Guide, please compare with your own measurements.  As you see below Sizes vary between countries.

Standard EU Sizing 2XS
France 34 36 38 40 42 44 46 48 50 52
Italy 38 40 42 44 46 48 50 52 54 56
UK 4 6 8 10 12 14 16 18 20 22
USA 2 4 6 8 10 12 14 16 18 20
Asia XS S M L XL 2XL 3XL 4XL 5XL 6XL


How do I Order Online?

To purchase a product on our website, simply click on the item you wish to buy, select the size and color and click 'add to cart'.

You will see the number of items in your shopping cart in the top right corner.

When you are ready to check out, click on the cart and you will be directed to checkout.

Please note you will need one of our supported methods of payment (Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Pay Pal) to finalize your online order.

We are not able to take orders over the phone, via email or standard mail.

Only accepting online orders allows us to better protect your personal and financial information.

What Do I Do If The Item I Am Looking for Is No Longer Available?

Our most popular items do tend to sell out quickly.  If you’ve seen something you love, our recommendation is to purchase, or risk missing out as there is no guarantee the item you’re after will be restocked.

Seasonal items are typically not restocked, but we may receive a return that would make the item available again. We have no way to predict this, so we would encourage you to check back frequently.

Please email us at for further assistance.

Why is the color of the product on the website picture different to the product?

We try our best to ensure the color in the image is an accurate representation of the color of the product, but it can appear slightly different depending on the screen you are viewing it on.

What Forms of Payments do you accept?

We accept VISA, MasterCard, Amex, Shop Pay, Apple Pay, Google Pay, PayPal.

Your card/account will be debited immediately.

Please note the transaction will appear on your statement as HER Plus Size by Ench.

What Currency do you Use?

All prices have a default display in US Dollars.

You can change currency by selecting your country's site on the dropdown menu. 

How Does PayPal Work?

PayPal is used to securely send payments over the internet. It  is incredibly safe and committed to protecting the privacy of its users.

PayPal’s fraud prevention team is constantly developing the latest technology to keep your money and personal information safe.

When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online.

When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers.

How Secure is my Credit Card and Personal Details?

Your security while shopping online with HER Plus Size by Ench is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

What Countries do you ship to?

Her Plus Size by Ench currently ships to most international countries.

For all shipping related queries, please refer to our Shipping Policy.


Why is my Discount code not working?

The majority of our promotions are only applicable to full-priced items. 

Who do I contact if there is a Problem with my Order?

If you've received the wrong item, or your item is long overdue, or any other reason, the best and fastest way to contact us is by email,, or WhatsApp +642102845168.


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